Your car has broken down in the UK — what to do next
A practical guide to breakdowns in the UK: staying safe, getting recovery, and choosing between roadside repair and tow.
Breakdowns rarely happen at convenient times. Whether you're at home, on the school run or on the M6, here's what to do.
Get to a safe spot
If the vehicle is drivable, coast to a side road, car park or emergency refuge. On a motorway, use the hard shoulder or the next junction. Turn on your hazards.
Diagnose quickly
Battery, fuel, or something more serious? Many minor issues can be resolved roadside — but not every provider is equipped for it.
Request the right help
Hard Shoulder automatically dispatches the nearest available truck rated for your vehicle. You choose the destination — home, garage or dealer — and track the driver in real time.
Know your insurance position
If your insurer partners with us, recovery may be coordinated directly. Otherwise, you'll receive an itemised invoice for reimbursement.
